Test Service 1

Cancellation Policy

1. BOOKING & PAYMENT: 1.1. Payment for your group session and classes is required at the time of booking via the online booking system. 1.2. Bookings are only confirmed once payment is received. 1.3. Fees are non-refundable except as outlined in the cancellation terms. 1.4. Group sessions must reach at least 50% capacity to run; we reserve the right to cancel or reschedule if minimum numbers are not met. 2. CANCELLATION, RESCHEDULING AND REFUND POLICY: 2.1. General Cancellation Policy: All cancellations or requests to reschedule must be made via the client's online account/Client Portal or by contacting us directly (in writing bookings@heilsawellbeing.co.uk or by phone) at least 24 hours prior to the start of the booked Group Session. Cancellations made with more than 24 hours’ notice will receive a full refund or Credit toward a future group session. 2.2. Penalty for Late Cancellation/No-Show: Cancellations received with less than 24 hours' notice before the scheduled start time, or client failure to attend (No-Show), will result in the forfeiture of the full session fee, and no refund will be issued. 2.3. Rescheduling Policy: Requests to reschedule a session within 24 hours of the start time are treated as a late cancellation, and the full session fee must be paid again to secure a new booking. Heilsa Wellbeing reserves the right to enforce a system limit that prevents clients from making self-service rescheduling changes within the 24-hour window. 2.4. Transfer of Booking: You may transfer your place to a friend or family member at no additional cost, provided Heilsa Wellbeing is notified of the name, date of birth, email address, and contact telephone number of the replacement participant with more than 24 hours' notice prior to the session. The new participant must still comply with the Intake Form requirements. Permitted attendance for this person will be reliant on completion of the necessary registration and forms. **FULL TERMS AND CONDITIONS APPLY**, which is available to view on our website.

Contact Details

• CrossFit Coalworks, UNIT 1 Brunel Way, Coalville, UK

  07584637620

  hello@heilsawellbeing.co.uk

• Copt Oak Memorial Hall, Whitwick Road, Copt Oak, Markfield, UK

  07584637620

  hello@heilsawellbeing.co.uk